At Citizen Watch Canada, our priority remains the health and wellness of our employees, our customers, and our community. Our offices will be closed until further notice. Please note that we are still taking phone calls remotely to assist with general inquiries, however we are unable to provide information regarding the status of a repair. Shipping and receiving have also been suspended as a direct result of the closure.

Service Information

Need additional assistance?
Our support team may be reached at:
8:30AM - 5:00PM EST, Monday - Friday
If you are located outside of Canada,
click here to discover a support team near you

Warranty Certificate

For timepieces purchased in Canada, from CITIZEN Authorized Dealers in Canada, we offer a 5 Year Limited Warranty. Click on the link for 5 year warranty on the left to view more information.

When submitting your timepiece for warranty consideration, be sure to include the completed warranty certificate found at the back of your warranty booklet with your repair. Please note that blank or incomplete warranty certificates cannot be accepted as documentation of your purchase. If you have misplaced your warranty booklet or certificate we will accept a sales receipt as purchase documentation provided the receipt details the item and date purchased. Be sure to include a detailed description of the problems you are encountering. The more detailed information you can provide, the better we can serve you.

The retailer from whom your watch was purchased may have completed the information for you. If not, it will be necessary for you to complete the coupon. The most important areas to be completed are the Case Number, Serial Number and Date of Purchase. If you need help identifying where to find the Case and Serial Numbers, click here.

Click here to view an explanatory warranty certificate.

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