Service Information

Need additional assistance?
Our support team may be reached at:
1-800-461-4189
8:30AM - 5:00PM EST, Monday - Friday
customerservice_ca@citizenwatch.com
 
If you are located outside of Canada,
click here to discover a support team near you

Send Your Watch For Service

(In Canada)

You may find it necessary to return your timepiece for service. We look forward to serving you. Following the guidelines below will help you submit your watch for repair to our service facilities.

How To Submit Your Watch For Service

(You may also Click here for a repair submission form in Adobe Acrobat PDF format.)

If you are a Canadian customer mailing your watch for service, we recommend you forward it via insured carrier to our Markham facility as this location is best equipped to handle large volumes of repairs and inquiries.

Package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. All shipping containers and packing materials are discarded upon receipt. Please do not use any containers and/or materials you wish returned. When you address the package to our Markham location, be sure to use the complete address outlined below, otherwise your shipment might be refused:

ATTN: Service Dept.

380 Bentley Street, Unit #2, Markham, ON L3R 3L2

Turn around time varies by time of year. Approximate turn around times for our Markham facility are as follows:

Peak Periods:

(January/February and August/September): Turn around time generally runs about 10-12 business days after approval and payment of a repair.

Non-Peak Periods:

Turn around time generally runs about 8-10 business days after approval and payment of a repair. Warranty repairs will follow these turn around times from the date of receipt, rather than an estimate approval/payment date.

Citizen Eco-Drive news and announcements delivered right to your inbox.

Sign up below
* indicates required