At Citizen Watch Canada, our priority remains the health and wellness of our employees, our customers, and our community. Our offices will be closed until further notice. Please note that we are still taking phone calls remotely to assist with general inquiries, however we are unable to provide information regarding the status of a repair. Shipping and receiving have also been suspended as a direct result of the closure.
You may find it necessary to return your timepiece for service. We look forward to serving you. Following the guidelines below will help you submit your watch for repair to our service facilities.
(You may also Click here for a repair submission form in Adobe Acrobat PDF format.)
If you are a Canadian customer mailing your watch for service, we recommend you forward it via insured carrier to our Markham facility as this location is best equipped to handle large volumes of repairs and inquiries.
Package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. All shipping containers and packing materials are discarded upon receipt. Please do not use any containers and/or materials you wish returned. When you address the package to our Markham location, be sure to use the complete address outlined below, otherwise your shipment might be refused:
ATTN: Service Dept.
380 Bentley Street, Unit #2, Markham, ON L3R 3L2
Turn around time varies by time of year. Approximate turn around times for our Markham facility are as follows:
(January/February and August/September): Turn around time generally runs about 10-12 business days after approval and payment of a repair.
Turn around time generally runs about 8-10 business days after approval and payment of a repair. Warranty repairs will follow these turn around times from the date of receipt, rather than an estimate approval/payment date.