At Citizen Watch Canada, our priority remains the health and wellness of our employees, our customers, and our community. Our offices will be closed until further notice. Please note that we are still taking phone calls remotely to assist with general inquiries, however we are unable to provide information regarding the status of a repair. Shipping and receiving have also been suspended as a direct result of the closure.


Q: How often should I change the battery in a non-Eco-Drive watch?

It is always best to have the battery in your watch replaced at regular intervals, except Eco-Drive watches, to reduce the risk of damage to the movement from leaking fluids from an expired battery. An expired battery has a greater chance of leaking fluids that could result in expensive repairs. If your battery expires while in the watch, have it replaced by qualified personnel as soon as possible. If your watch is water resistant, be sure to have the gaskets replaced and the watch water tested at the same time.

Q: How can I make sure my watch remains water resistant?

Water resistance is not a permanent feature of your timepiece. The rubber gaskets utilized in sealing your watch deteriorate over time. These gaskets can experience accelerated deterioration if you expose your timepiece to salt or chlorinated water, soaps and chemicals. We recommend having the gaskets replaced in your timepiece every 18 months. If your watch is exposed to salt or chlorinated water, soaps or chemicals, we recommend you have the gaskets replaced yearly to maintain the water resistant quality of your timepiece.

Q: How often should I expose my Eco-Drive to light?

Your Eco-Drive model enjoys regular exposure to light. It needs it for proper function and charging. If it has stopped operating, give recharging a try. As it does not have a traditional battery, there is no battery to change. Click here to view the Eco-Drive recharging guide.

Q: How soon should a damaged timepiece be repaired?

Damage to a case can cause dust, moisture or other foreign materials to enter your watch, which can damage the movement. Damage to the bracelet may lead to further damage due to dropping to the ground or even loss of the timepiece. If you note any damage to the watch, such as a broken crystal, broken crown, broken pin, dust or moisture in your watch, please have it repaired as soon as possible. If you cannot get the damage repaired immediately, do not wear your timepiece until the damage is repaired.

Q: What is the proper way to care for the watch band?

As the watchband touches the skin directly on the user’s wrist, it becomes dirty easily with perspiration and dust. Many watch owners are not aware of the necessity of keeping the watchcase and band clean. Perspiration or dust absorbed by a leather band, in particular, can cause a breakdown of the leather reducing the life of the strap. In the case of a metal band, perspiration and dust sticks more easily due to its structure. The use of a contaminated watch band will not only reduce the life of your bracelet and connecting pins, but may also soil clothing that may come in contact with it.

Q: What could cause rust on a stainless steel band?

The metals used for watchbands vary from stainless steel, silver, gold and others. All of these metals have a high resistance to rust. Among these metals, stainless steel is used much more in quantity than other metals due to its high workability and durability, along with its beautiful look. However, these fine properties of stainless steel are not effective unless it is used correctly.

The “stainless” property of stainless steel is due to an oxide layer, chromium oxide or something similar covering the surface of the stainless steel. This oxide layer is liable to cause rust if the amount of oxygen becomes short. Dust or similar foreign matter will affect good exposure between the oxide layer and oxygen. At the same time, salt or fatty acids contained in perspiration will cause rust on a stainless steel band.

Accordingly, please remember to keep your watchband clean at all times and in the fresh air (oxygen) whenever possible.

Q: How do I preserve the beauty of the metal band?

The yellow and white plated metal watch bands on Citizen watches will retain their beauty for a long time if care is exercised while wearing them. Using the watch while working around dust or dirt should be avoided as these are abrasives and result in ruining the appearance of the band. Scraping the band and watch against rough hard surfaces should be avoided as well. You should not attempt to polish a plated bracelet or case as the machinery and compounds used may remove the plating.

Q: How do I care for my metal watch band?

After a period of time, the watch band may collect dirt, perspiration and other materials in the links and joints of the band. This will cause the finish to become dull and may even lead to damage to the finish or connections. If you find when you wear the watch there are black deposits on your wrist, it is most likely due to an accumulation of dirt in the bracelet that needs to be cleaned.

After removing the metal bracelet from the watch, use a soft brush and warm soapy water to clean the bracelet. Be sure to thoroughly rinse the metal bracelet with clear water and completely dry it before reinstalling it on your watch. If the bracelet cannot be removed easily from your watch and your model is classified as a 50-metre (or higher) water resistant model, that has been properly maintained, you may wash the bracelet without removing it. If your timepiece is classified of less than 50-metre water resistant, or is not a water resistant model, we suggest you take your watch to your local jeweller or send it to the nearest Authorized Citizen Service Centre for professional cleaning of the exterior.

If you have a large amount of perspiration on your wrist while wearing a watch, the band must be completely dried with a soft dry cloth as soon as possible. Allowing perspiration to accumulate will cause the finish to dull and may even cause damage to vital components of the bracelet

Do not use chemicals such as benzene or paint thinner when cleaning your timepiece. They may damage the finish, or even remain on the bracelet causing irritation to the skin.

Q: How do I care for my leather watch band?

The leather band is much more susceptible to damaged and premature wear from moisture than a metal bracelet. As with other fine leather products, providing proper care to the strap will extend the life and your enjoyment of the strap. A leather band may be damaged or exhibit accelerated wear if moisture or perspiration is allowed to remain on or saturate the band. You should wipe both the inside and outside of your strap daily with a soft dry cloth to remove collected contaminants. If your strap becomes saturated with moisture either from water or perspiration, be sure to allow the strap to completely dry before wearing the watch again. You should also inspect the buckle and pin connections to ensure the moisture has not loosened any connections on the strap that could result in loss of your timepiece. While synthetic leather and rubber straps exhibit excellent moisture resistant and air permeability qualities, they too need proper care as with genuine leather straps.

Q: How do I care for my rubber watch strap?

As the watch strap touches the skin directly on the user’s wrist, it can become soiled easily with perspiration or excess oil. Users of watches are many times not aware of the necessity of keeping the watch case and strap clean. Perspiration, salt water or oil absorbed by a rubber strap, which can cause it to crack and then break.

Q: How can I extend the life of the rubber watch strap?

Periodic cleaning of the rubber strap is recommended. Using an old soft toothbrush and a mild dish detergent and water, thoroughly cleanse the inside and outside of the strap. Completely rinse off any soap residue and then thoroughly dry the strap. If you expose your strap to salt water, be sure to rinse it with clear water as soon as possible. Some people even use a rubber protectant to keep the strap pliable. The more pliable and dry the strap is kept, the longer it will last.

Q: Why is my watch leaving black residue on my wrist?

When this happens, it is normally due to a build up of foreign matter in the band from day to day wear. After a period of time, this accumulation may show as a black residue when perspiration or other contact with moisture occurs.
We recommend cleaning the band with warm water and mild soap with a soft brush such as a toothbrush.  If your watch is not a water resistant model, ensure it is not exposed to water.

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